Managing infrastructure in the multi-cloud economy

It’s pretty easy to get lost in a sea of technical jargons. In recent times, “Hybrid Cloud” has been gaining popularity, and for good reason. The term is an accurate and useful way to describe how most organizations are setting up their IT operations.

Cloud computing continues to grow every year. Forrester Research predicts the global cloud computing market will mushroom from $40.7 billion this year to a staggering $241 billion by 2020. The days of massive internal systems are waning. Unless your company is a few months old, you will have a set of IT assets running somewhere. These assets aren’t running themselves for free either. The cloud is being used by enterprises for various objectives, and aligning multiple cloud infrastructures with existing on-premise assets is a complex task for most enterprise IT teams.

The challenge lies in treating the two environments differently. Setting up the tooling and processes required to make hybrid cloud work is a significant hassle. On-premise environments tend to use a lot of manual processes and are generally divided into silos. In the cloud however, processes are implemented in systems and automated workflows help in abolishing traditional silos.

NetEnrich specializes in infrastructure management for companies of all sizes from small and midsize (SMB) to large enterprise. We help companies move to the cloud and manage hybrid cloud, along with delivering remote IT operations and automation to boost efficiencies. Our 1,200+ customers, including global brands such as Disney and GE, along with channel partners like CDI and Ingram Micro, come to NetEnrich because they need help managing and reducing the complexity of modern IT environments.

“With our automation and technology platforms, hundreds of highly-skilled engineers and always-available shared services, we can be extremely efficient on behalf of clients,” says Raju Chekuri, president and CEO of NetEnrich.

The NetEnrich technology platform and practices encompass:

  • Vistara for centrally managing hybrid IT environments across public and private clouds and internal data centers;
  • Support for all cloud providers, including Microsoft Azure, AWS, Google Cloud, and OpenStack, and major networking, security and unified communications (UC) vendors;
  • Industrialized service factory automation software, algorithms, tools, templates, and methodologies;
  • Big data analytics, including use of Hadoop and Cassandra, to enable high-quality IT decision making;
  • Intelligent routing of issues and incidents to the most optimal and lowest cost resources;
  • Artificial intelligence and bot software to automate menial tasks and processes

NetEnrich brings companies the ultimate flexibility to choose only and exactly the services that they wish, based on business goals and efficiency targets. This could entail managing all the networks and sites along with databases and virtual environments, or just a single network.

WannaCry Ransomware Attack: Things you must know

You must have heard about the recent ransomware attack, which has till date affected over 10,000 organizations and 200,000 individuals in over 150 countries! This ransomware is generally being referred to as “WannaCry” and was first reported in May 2017.

NetEnrich is proactively doing our job of staying in front of this as we work to ensure our internal and customer environments are protected.

About WannaCry ransomware

WannaCry ransomware targets and encrypts 176 file types. Some of the file types WannaCry targets are database, multimedia and archive files, as well as Office documents. In its ransom note, it initially demands US$300 worth of Bitcoins from its victims—an amount that increases incrementally after a certain time limit. The victim is also given a seven-day limit before the affected files are deleted—a commonly used fear-mongering tactic.

WannaCry leverages CVE-2017-0144, a vulnerability in Server Message Block, to infect systems. The security flaw is attacked using an exploit leaked by the Shadow Brokers group—the “EternalBlue” exploit, in particular. Microsoft’s Security Response Center (MSRC) Team addressed the vulnerability via MS17-010 released March, 2017.

It propagates to other computers by exploiting a known SMB remote code execution vulnerability in Microsoft Windows computers. (MS17-010)

Best practices for protecting against ransomware

  • New ransomware variants appear on a regular basis. Always keep your security software up to date to protect yourself against them.
  • Keep your operating system and other software updated. Software updates will frequently include patches for newly discovered security vulnerabilities that could be exploited by ransomware attackers.
  • Email is one of the main infection methods. Be wary of unexpected emails especially if they contain links and/or attachments. Do not open unknown links and attachments.
  • Be extremely wary of any Microsoft Office email attachment that advises you to enable macros to view its content. Unless you are absolutely sure that this is a genuine email from a trusted source, do not enable macros and instead immediately delete the email.
  • Backing up important data is the single most effective way of combating ransomware infection. Attackers have leverage over their victims by encrypting valuable files and leaving them inaccessible. If the victim has backup copies, they can restore their files once the infection has been cleaned up. However organizations should ensure that back-ups are appropriately protected or stored off-line so that attackers can’t delete them.
  • Using cloud services could help mitigate ransomware infection, since many retain previous versions of files, allowing you to “roll back” to the unencrypted form.

Click here to learn more about how you can protect yourself from “WannaCry”.

Regular backups of your data can save you a lot of money. It’s important to remember that, unsecured backups can also be encrypted by ransomware. So it’s critical to ensure that backups are not connected to the computers and networks they are supporting.

Our cyber-security services enable you to have peace of mind while we manage and thwart threats and attacks on their client’s digital perimeter and applications. We provide services to help manage and keep pace with frequently changing compliance requirements, emerging threats, and continuous business demands that create havoc with security posture. Contact us to find out about local or regional service providers in your area.

Monitoring in Azure & AWS – What do you gain?

How do you monitor your cloud infrastructure? Azure Monitoring Software and AWS CloudWatch are tools, which help to scan the entire infrastructure, gather and report on performance insights and takes actionable measures.

Microsoft Azure a growing collection of integrated cloud services is used by developers and IT professionals to build, deploy, and manage applications through a global network of datacenters.

It delivers on demand computing, network and storage resources to host, scale and manage Web applications and services, ensuring users focus on their key business goals and objectives rather than on the supporting IT Infrastructure. It is a great way to monitor, manage and optimize your IT infrastructure.

Azure Monitoring Software automatically scans the entire Azure Infrastructure, gathers and reports performance insights and takes actionable measures to optimize performance and mitigate issues. Some of the benefits are:

  1. Seamless Monitoring:

The Azure Monitoring software is an agent-less monitoring software that is quick to start and configure and only requires a simple authorization. It gathers and processes data from the entire Azure Infrastructure on a central dashboard. It can be stretched to monitor multiple virtual servers and virtual machine instances ensuring no performance gap goes unnoticed.

2. Infrastructure Visibility:

The Azure Monitoring software provides system wide data about performance, processes, and issues along with visual charts and graphs to measure system performance against KPI’s. It also provides past infrastructure view to enable us to know how the system behaved that allows us to the root cause of the problem at hand.

3. Instantaneous Notifications:

Azure Monitoring Software provides instant alerts and notifications about production and performance issues, via email, SMS and monitoring dashboards.  The outcome is that IT infrastructure is up and running smoothly 24/7, as production and performance issues are resolved as they strike.

4. Automatic Resolution:

The self-healing techniques in Azure Monitoring Software, can automate the resolution of performance and optimization issues. It triggers and implement automatic remedy process for problematic events by configuring management and recovery procedures.

5. Cost Efficient:

It provides deep insight into the state and level of performance of each Azure resource. The subscription based flat monthly billing, rapidness of implementation and bulk of monitoring and automation features make it the best and most cost effective monitoring system of Azure Infrastructure.

AWS CloudWatch collects metrics from major AWS tools, including Amazon EC2 performance and loads, sends notifications via Amazon SNS, initiates action in response to different events on schedule-basis and also stores instance logs. Its architecture allows it to be used in conjunction with AWS Auto Scaling and AWS Lambda to initiate specific actions, if a metric (or multiple metrics) exceeds or drops below the average.

AWS CloudWatch metrics are unique and represent quantitative measurement (such as CPU Utilization percentage or number of VolumeReadOps), while CloudWatch dimensions describe the quality characteristics of an object that can be further described through metrics. Based on your Amazon Cloudwatch metrics, the EC2 instances can be added or removed using autoscaling.

The major benefits of AWS CloudWatch monitoring are:

  • To ensure your website/cloud and app are always online.
  • To ensure application security for customers using it.
  • To monitor the resultant performance and cost of the application.
  • To troubleshoot and recommend how to avoid existing errors in the future.

These are possible through the AWS CloudWatch Alarms, Events, Dashboards and logs.

CloudWatch Alarms

CloudWatch performs actions on user-specified events, monitors a metric for a defined period of time and acts, when it achieves the specific value. These alarms are most commonly used to increase or decrease current instance capacity and user notifications. They can also be sent to Amazon Simple Notification Service (SNS) and received as SMS or email messages.

Amazon EC2 instances that are unused or underutilized can be detected or shutdown using CloudWatch alarms.

CloudWatch Events

Events in AWS CloudWatch consists of:

  1. Event – Generated by changes in the state of different AWS resources, by the conditions specified in the code, by AWS CloudTrail or triggered on a schedule basis.
  2. Targets – Represents the endpoints for Events, for example, AWS Lambda function, Amazon SNS topic, Amazon SQS queues, Amazon Kinesis Streams, etc.
  3. Rules – Describe in what way the Event will affect the target

When an event reaches a target, a rule is evoked.

CloudWatch Dashboards

Amazon CloudWatch gives a dashboard view of a combination of different statistics from other AWS services too. It consists of graphs combining different metrics on one dimension. Customizing the widgets within a dashboard gives you an overview of storage cost forecasts, workload, IOPS level, etc.

CloudWatch Logs

Logs are gathered and stored inside AWS cloud storage, where up to 5GB logs are free. They can also be gathered from other AWS resources such as EC2 instances, CloudTrail etc. and you can also decide how long you want them stored for thorough retention policies.

AWS CloudWatch is a perfect answer to track performance, estimate billing and automate tasks for other AWS services.

NetEnrich will help you through the various tough decisions you may need to take, to limit downtime and make the most of either an AWS or Azure investment, as quickly as possible.




Smart Automation – Benefits, trends and the NetEnrich difference

Over the last few decades, physical labor and transactional tasks have been largely automated. With machine learning, advanced data analytics and low-cost computer power, the stage is set for automation in Information Technology (IT) too. Machine and context learning, pattern recognition and evolving artificial intelligence are enabling automation and development of powerful productivity-enhancing technologies.

For example, a Silicon Valley company that analyzes legal documents for pretrial discovery, used computers to scan more than a half million documents and selected the 0.5 percent of them relevant for an upcoming trial in three days, saving several weeks of works for a large team of lawyers.

The benefits of automation are compelling. It improves accountability, efficiency and predictability, while reducing costs, variability and risk.  The time is now ripe to move from opportunistic to systematic automation of IT processes. Automation increases visibility of what’s happening in the production environment, freeing up time to focus on business critical and strategic issues.

Firstly, it is important to list what automation already exists within the organization. Standardize processes and environment as much as possible before you get started on the automation journey. It is better to get rid of the mess within the system than automate the mess!

In most instances, technical staff may have to automate themselves out of a job leading to resistance and non-cooperation. It calls for humane leadership with emphasis and encouragement of a culture of process definition. Organizations also need to make available opportunities for technical staff to move up the value chain.

Gartner predicts that by 2017, 75 percent of enterprises will have more than four diverse automation technologies within their IT management portfolios, up from less than 20 percent in 2014.

A few automation trends to look forward to:

API accessibility: APIs are the preferred connection method for cloud, mobile devices, and just about any end-point. With Representational State Transfer (REST) becoming the dominant model for Web Services, automation solutions must support for APIs by providing true end-to-end connectivity and reusability between APIs and applications, without the need for custom scripting.

Security-Driven Automation: Workload automation solutions will need to add new levels of security to ensure automated user credential management, where access to objects is based on permissions and a visible, reportable audit trail is possible, to trace the changes made and identify them.

Automation for IoT: As IoT makes headway, there is a need to leverage rules-based and policy driven IT automation to interpret processes, understand and recognize dependencies, and perform monitoring that allows communication between people and their devices, and between different devices.

SaaS-Based Offerings or Pay As You Go: As automation solutions begin to support dynamic workload placement and monitoring in hybrid cloud environments SaaS based offerings are starting to make more sense for organizations.

The NetEnrich Differentiator

A Gartner Report of April 2015 listing Cool Vendors in Infrastructure Services describes NetEnrich thus:

“NetEnrich is a pure-play provider of automation and technology-enabled IT infrastructure and operations management services. NetEnrich’s IT services cover the entire spectrum of operation and management of heterogeneous on-premises, private cloud, and public cloud technologies or a combination of those. NetEnrich differentiates itself from other infrastructure management service providers with industrialized, automated IT services and analytics.”

In spite of proven experience in data center outsourcing, infrastructure management and cloud services across many verticals, our focus is on simplifying the hybrid IT management challenge through smart automation and niche expertise.

We don’t want to be the comprehensive IT outsourcing company. But if your company strives at efficiency alongside driving a competitive advantage, while continuing to use the latest infrastructure, technologies and methodologies, we will help you get there.

NetEnrich brings industrialized, automated services and products. We are not into expensive custom-made IT. We deliver expertise in networking, storage and security, across cloud and on premise environments. We offer flexible contracts and pricing, because we believe businesses change all the time. We offer comprehensive white-labeled service offerings of every major cloud provider to our channel partners. We are confident that we are the only service provider that offers NOC and SOC services for hybrid IT infrastructure.

NetEnrich is singularly focused on helping IT service providers and IT leaders become highly strategic partners to the business. Our tools, knowledge of industry best practices and services help build a stable foundation upon which companies can derive market value from technology, not just data and uptime. After all, isn’t it what digital transformation is all about!


“Through massive automation, our end clients can cut through the noise to deliver lower cost, higher performing IT services to their users. They can do this using agile, modern platforms like cloud computing and SaaS, enabling them to meet business needs in the moment.” says Raju Chekuri, CEO NetEnrich.

NetEnrich at Ingram Micro Cloud Summit 2017

Agile. Scalable, Customer Value Delivered; Experience the NetEnrich Azure difference.

In today’s competitive marketplace, top performing companies understand and appreciate the importance of a strategic partner. They leverage these partnerships to increase market awareness, extend value to customers, and drive bottom-line impact.

This year, we invite you to meet us at the Ingram Micro Cloud Summit 2017, where you will learn how NetEnrich is helping MSPs across the country, revamp their ability to drive recurring services into their client base more effectively.

Regardless of whether you are a SI, MSP, or CSP, we can provide the tools and resources that transform your Azure practice into a healthy, sustainable business. The lynchpin is the assessment. It helps us to accurately understand, assess, and align to your customer’s business priorities. It’s best-in-class. You get a migration framework roadmap. Your customers will understand what needs to move to the cloud, when and why. Secondly, we provide you with a ROI Roadmap so your customers understand how they recoup the return on their investment.

Need help with migrating your customer to Azure? Covered. You don’t want to invest additional dollars for support. Don’t worry. We provide 24 X 7 X 365 Active Management. Active Management also includes a single pane of glass reporting and managing/monitoring of public, hybrid, or cloud environments.

We are your Azure Wingman; we deliver.

Find out more.

Migrating AWS VMs to Azure – Make an informed decision

Since you are already on the Cloud, you should be aware of what can be accomplished on-premise and what is possible on cloud, be it Amazon Web Services (AWS) or Microsoft Azure.

When you plan to migrate between AWS to Azure or vice-versa, it is imperative that you understand what each has to offer and make an informed decision accordingly. Understand where the similarities end and what you need to brace yourselves for.

Availability Model & how your application has been developed

Both AWS and Azure have quite a few similarities. Microsoft Azure has resources available online that list the equivalent services in Azure, to those available in AWS.

When moving an application to AWS or Azure, you need to understand how it has been developed. The difference in the availability model of AWS and Azure is critical to your decision. AWS is based on availability zones, to manage uptime of applications and their components. Azure is based on availability at two levels – locally via availability sets and geographically through regions.

Platform of your application

What your target cloud architecture will look like, should be based on your understanding of the integration points your application has and the SLAs it must meet. It is also key to take into consideration the underlying platform services in use. In case you are re-platforming your application, you need to review your existing deployment processes. In this, Azure has an edge, with its ability to leverage features available for modern Continuous Deployment (CD) scenarios.

Data requirements

In the present data driven landscape, how you handle data during the migration between AWS and Azure is of utmost importance. You need to decide if you want to leave it where it is, migrate via physical shipping or migrate via logical transfer. You also need to decide how much data you will transfer and what, if any, and its impact on existing network services.

IaaS offerings

AWS groups its Infrastructure as a Service offerings into the four categories of Compute, Storage and Content Delivery, Database, and Networking. It has management tools like Amazon CloudWatch, AWS Cloudtrail for tracking user activity and API usage, and AWS Config to monitor infrastructure resource usage. Azure uses the nomenclature of Compute, Data Management (which includes database) and Performance, and Networking. It has a number of services and integrations for in-depth monitoring and alerting on infrastructure performance metrics and logs.

Ease of licensing

The simplicity of licensing is a component that also plays a big role in the decision regarding the move to AWS or Azure. Azure offers license mobility. It is important that you find out if your application is eligible for license mobility. Also keep in mind that Windows Server itself is not eligible for license mobility.

Hybrid Cloud

Microsoft allows seamless hybrid cloud interaction with platforms like Azure StorSimple, Hybrid SQL Server, Azure Stack and others. Amazon offers a few hybrid solutions like Storage Gateway, DynamoDB Local, and OpsWorks.  For now, Microsoft has an upper hand.

Open Source

In the Open Source cloud hosting space, Amazon AWS has a significant lead over Azure. AWS has been Linux-friendly from the start. Amazon’s upper hand with open source can be attributed to its long association with open source. Azure does work much more seamlessly with Microsoft development tools than without them. Azure and Microsoft, are trying to embrace open source in a big way. The gap in this regard is fast closing.


It would mostly depend on user behavior. Both AWS and Azure provide cost calculators that you can use to get a better understanding of what it would cost.

NetEnrich will help you through the various tough decisions you may need to take, to limit downtime and make the most of either an AWS or Azure investment, as quickly and effectively as possible.

Challenges of moving Virtual Machines to Azure

With cloud computing taking on the speed of a typhoon, virtual machines (VMs) and talk about them has become ubiquitous. For the rest of the organization, it is just something the IT folks have to deal with. But for the IT team, it has to do with being aware of the challenges involved and finding solutions to the challenges.

A virtual machine is a software computer that runs operating systems and applications, much like a physical computer. It has a set of specification, configuration, virtual disk, NVRAM setting and log files stored on a supported storage device, and virtual devices that function much like physical hardware with the added benefit of portability, manageability, and security.

Challenges of moving VMs to azure

Bandwidth: It is the initial road block to cloud computing that everyone has to surmount. Your present internet connectivity may meet the demands of your everyday requirements such as email, browsing, moderate data transfers and to use Software-as-a-Service products. But it is sure to crash under the weight of moving your complete computer data to the cloud, unmanaged. Performing serialized uploads and implementing Quality of Service are a few solutions to the problem. But it will definitely take longer to migrate individual VMs to Azure. When you decide to move your VMs to Microsoft Azure, you need to be prepared with a substantial bandwidth, to ensure your business is not affected adversely.

Varied Platforms: You need to be aware that legacy systems and those that have previously moved to AWS will need a detailed configuration map and plan, to ensure the migration happens with minimal downtime.

Downtime: This is something the whole organization is going to detest. You need to be aware that a minimal downtime may be necessary and plan it meticulously to ensure your business services are not affected or the affect is manageable.

Subscription Deadlines: In most cases, the decision to migrate to Azure would have been made by a boss on top and a deadline set for the migration. So it is a race against time and that which you have to deal with graciously.

With all these challenges it is understandable that you may think if the decision to migrate to Azure is right, in the first place. Believe me, things will settle down.

NetEnrich will lead you through the various tough decisions you may need to take, to limit downtime and make the most of an Azure investment as quickly as possible. But it is important that all the stakeholders are aware of the reality of each of the challenges and the solutions being considered and implemented.

Migrating Physical Servers to Azure

Organizations looking to reduce computing costs and improve efficiency are finding the benefits of cloud computing to be increasingly appealing. Microsoft Azure helps businesses take advantage of one consistent platform regardless of where the workloads are running. Windows Azure is Microsoft’s application platform for the public cloud.

Windows Azure is used to:

  • Build web applications which run and store data in Microsoft datacenters.
  • Store data while the applications continue to run on-premise (outside the public cloud).
  • Create virtual machines to develop and test, and run other out-of-the-box applications.
  • Develop massively scalable applications.

With Azure, the focus is on the development, not the infrastructure. Key benefits of hosting applications in Azure include:

  • Minimal focus on the infrastructure.
  • Eliminate the need to buy and maintain infrastructure.
  • Easy scale-up and scale-out options available with ‘Pay-As-You-Go’ model.
  • Azure provides SLA 99.95% for the hosted applications.

Typical implementation models available in Microsoft Azure are virtual machines, cloud services, websites and mobile services. Several things have to be considered while moving an application to Azure. Significant questions that need to be addressed are:

  • Application compatibility – Is the application architecturally fit for Windows Azure before moving?
  • External or internal dependencies – Are there any external application dependencies and are those accessible through Azure?
  • Application class – Verification of how the application is classified in the business. Business critical and LOB applications demand high availability.
  • Compliance requirements – Are there any enterprise compliance and regulations that govern whether the data can be moved or stored outside the enterprise’s control?
  • Cost – Is moving the application cost-effective for the enterprise?
  • Security – Can the same level of security be provided after migrating to Windows Azure?
  • Application integration – Is the candidate application integrated with other on-premise applications and shared services?
  • Database compatibility – Is the existing database is best fit to migrate to Azure?
  • Scalability and elasticity – Does the application design support scalability as Azure supports it?

Key steps in migration to Azure:

Infrastructure Assessment

  • Discover and assess the on-premise infrastructure, server roles, applications, data size, and folder structures

Setup on Azure

  • Provision Azure instances
  • Setup network and VPN
  • Join Azure instance to domain
  • Install and configure applications

Migration, QA, and Go-Live on Azure

  • Migrate data, servers, application and database
  • Do application health check
  • Test accessibility and performance of applications
  • Cut-over to new server
  • Perform QA of migrated server to validate configurations
  • Fine-tune configurations

For the past five years, NetEnrich has successfully helped enterprises of all sizes build and execute on a cloud strategy. NetEnrich services include IaaS migration of on-premises servers or VMs and refactoring of legacy applications to Azure PaaS. A Microsoft Gold Cloud Partner, NetEnrich has an army of, highly skilled Azure Certified engineers.

Best practices for getting started with Azure assessments

What is Microsoft Azure?

Microsoft Azure is a cloud computing service created by Microsoft for building, deploying, and managing applications and services through a global network of Microsoft-managed data centres.

How do you prepare for your migration to Microsoft Azure?

The saying about tailoring, Measure twice, cut once; holds true for migrations to Microsoft Azure too. Many pertinent decisions have to be made before you can rush through the migration. What are the workloads that will be adversely affected by internet latency, if the workloads you want to migrate are supported by the operating systems on Azure, the size of the workload you wish to migrate and many more such decisions need to be made.

Your goal to migrate might have been prompted by the promise of cost-efficacy, flexibility and accessibility or the ability to scale beyond your data centre’s limits easily. Make sure your plan is consistent with the goal you choose. And prepare after you plan!

Prepare a list of:

  • Physical and virtual computers available
  • Operating systems and versions on each of them
  • Software updates on each computer (information about service pack versions and other modifications)
  • The function of each computer, applications and programs on devices
  • The ownership and contact information of each device
  • The assets available and their relative value, to determine the priority in terms of attention and protection needed
  • Known security issues and procedures in place to identify new security issues or changes in security levels, if any
  • Countermeasures deployed to secure the environment
  • The workloads to be moved
  • The destination of the workloads
  • Processes required to ensure the workload is ready for migration

Cloud Assessments

ROI Assessment: Helps IT Executives quantitatively calculate long term ROI of Cloud (Including ROI for legacy applications that are more complex than Email and CRM).

Capacity Assessment: Provide a summary of current infrastructure storage and network metrics, along with alignment of on-premise infrastructure to cloud target resources with sizing for all components.

Backup Assessment: Provide a summary of backup requirements, along with recommendations for better backup and an understanding of the advantages of Azure Cloud Backup.

Application Assessment: Provides extensive discovery & assessment of client environments.

Cyber Security Assessment: Provides a benchmarked review of vulnerabilities against the OWASP (Open Web Application Security) top ten list, integrated with remediation and compliance management recommendations.

NetEnrich provides a comprehensive suite of services for assessment, setup, migration, and management of assets on Azure. Our services inlcude:

  • Backup
  • Disaster Recovery (ASR)
  • VM Instances
  • IaaS
  • PaaS
  • Business Application Workloads
  • Enterprise Mobility Suite (EMS)

NetEnrich’s automated Azure assessment services are delivered to tight deadlines, high SLAs, and unbeatable prices. End-clients and partners get 24×7 support for service requests, queries and visibility into the status and health of applications and workloads.

Partner MSPs and CSPs benefit from NetEnrich’s white-labelled IT infrastructure management services that are a combination of:

  • Comprehensive solutions for the hybrid cloud, along with the technology, processes, and remote operations scale that differentiate you in the market place and ensure you deliver superior value to end-clients, at all times.
  • Possibility of recurring and multiple revenue streams, as you break into new service lines and increase win rates.
  • Highly automated, industrialized services offerings that ensure up to 40% higher margins.
  • Single pane view and control of end-clients using NetEnrich solutions that are co-managed with you.
  • Accessibility to experienced technical and marketing collateral as part of partner enablement.

Outcome based self-service, the new reality – Are you reaping the benefits?

Change is the only constant, and business is all about keeping up with changing times. And real change doesn’t happen in discrete annual increments. It creeps up on you.  If you are an IT service provider – either within your organization or for your clients, your survival depends on your ability to adapt to this change.

Computing and network technology provided the initial impetus to outsourcing about two decades ago. And outsourcing itself changed the socio-economic demographics of a generation in India, Malaysia and several other South American and East European nations, across the globe. Rapidly changing technologies such as cloud computing, edge or fog computing, automation and disintermediation and changing global politico-economic environments are radically changing the face of the outsourcing business.

Companies are no longer willing to turn over the keys of their IT departments and be bound by multi-year contracts. They want self-service and cloud computing and SaaS to handle most of the work, instead of building or buying those capabilities. More flexible, multi-vendor strategies can give companies more control and less risk – as they swap providers as needed. This best-of-breed, functional outsourcing model is also cost effective and targeted to business needs, across networking and storage, application development and security. It helps IT departments quickly bridge the divide between older legacy technologies and the steady stream of new technologies, from cloud computing to IoT.

According to Markets and Markets, the managed services market is estimated to grow to $242.45 billion by 2021 and the global IT infrastructure monitoring market to $34.1 billion by 2024, signalling growing need for highly reliable and secure networks and systems.

Technology companies of all stripes want to grab a piece of the cloud, SaaS and data center markets. They engage with organizations through a self-services-based model, to help modernize their IT departments that need highly efficient and high-performing infrastructure to launch new business initiatives and drive growth. Companies don’t want to overcommit or purchase rigid, predefined custom services with binding, multi-year contracts for IT infrastructure, cloud computing, data center management, or security services.

If you don’t want to do it, you are not alone.  Here’s what’s driving self-service.

Cloud Computing and cloud based tools has changed how customers view their outsourcing needs. Both IT outsourcing and business process outsourcing need to change as a result. With more infrastructure capabilities, applications and software being delivered and managed through cloud, outsourcing will be more transaction based for services, with minimal commitments and high flexibility of services.

Automation & Disintermediation are changing the face of outsourcing. In some cases they are altogether doing away with the need for outsourcing – both IT and business process.  Sixty percent of airline call center work has been eliminated by providing services through self-service online systems (think of booking flights, selecting seats). Banking, Retail and Insurance provide more examples. As smart phone penetration and access to internet increase, coupled with IoT complemented by edge or fog computing, disintermediation is bound to make itself more evident.

The NetEnrich advantage for this new outcome based self-service encompass:

  • Vistara to centrally manage hybrid IT environments across public and private clouds and internal data centers
  • Support for all cloud providers – Google Cloud, Microsoft Azure, AWS and Open Stack, major networking, security and UC vendors
  • Industrialized service factory automation software, algorithms, tools, templates, and methodologies
  • Big data analytics, including use of Hadoop, Cassandra, etc. to enable high-quality decision making pertinent to the changing business environment
  • Intelligent routing of issues and incidents to the most optimal and lowest cost resources
  • Artificial intelligence and bot software to automate menial tasks and processes

NetEnrich is a company that has proven experience in infrastructure management and cloud services across verticals, and focuses squarely on simplifying the hybrid IT management challenge through smart automation and focused expertise.

NetEnrich brings industrialized, automated services and products, not costly, custom-made IT. We are singularly focused on helping IT service providers, both within an organization and for organizations, become outcome-based service providers to the business and drive market value from technology – not just data and uptime. We deliver expertise in networking, storage and security across cloud and on-premise environments, with NOC and SOC services for hybrid IT infrastructure, coupled with flexible  pricing.