Careers - India


Incident Management Operations Lead

NetEnrich: A Better Way to Manage IT from the Closet to the Cloud

NetEnrich( www.netenrich.com ) offers the IT channel a comprehensive suite of “Closet to Cloud” packaged services for remote IT infrastructure management and enterprise IT operations. The company’s innovative Service Delivery Framework gives solution providers and MSPs instant access to a proprietary NetEnrich Service Gateway (NSG) and Agent technology platform which powers a highly secure ISO 27001 Network Operating Center (NOC) available 24x7x365 using ITIL-based Standard Operating Procedures (SOPs) and methodologies, for a better way to grow and scale an IT services business. Partners purchase NetEnrich services on a annual or monthly service contract to enhance or augment their IT operations, some choose to resell NetEnrich services directly to their end customers.

OPERATIONS LEAD – JOB DESCRIPTION:

The Operations Lead will be responsible for all NOC Operations. He will be responsible in streamlining existing processes and metrics to match the industry standards.

Be a single point of contact for the management for all NOC related reporting’s, metrics, health checks, driving improvement and day to day operations. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

Responsibilities:

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

Qualifications

Certifications: ITIL Certified preferred.

Send your resumes to jobs@netenrich.com