Director of IT

Description:

Responsible for delivering IT services for multiple customer accounts.
Responsible for meeting the SLAs committed to the customers.
Responsible for customer satisfaction and meeting the customer expectations.
Implement processes and methodologies for delivering the services efficiently and maintaining the productivity.
Responsible for planning, recruitment and managing the team to deliver the customer commitments.
Participate in the strategy and building of world-class network operations center and execute the remote delivery of Infrastructure services to the customer.
Provide visibility of the services rendered to the customer, which may involve travel to meet the customer in-person.
Understanding of the customer's special requirements and planning for meeting them on need basis.
Provide leadership to a team of IT professionals.
Managing customer escalations.
Develop and maintain a service culture and implement measures to achieve improve service performance.
Participate and help in the pre-sales and creating proposals.

Requirements:

Candidates with 8+ years of experience in IT infrastructure management under very tight SLA requirements are preferred.
Bachelor’s degree in Engineering with exposure to Computers.
Hands on experience in technologies to deliver IT Services (Servers, Networking, Desktop, Security).
Experience in interacting with the customers.
Experience in processes, methodologies and delivery management to meet the SLAs.
Experience in engaging with customers and communicating to the executive staff (VPs,
CEOs, Directors) in North America, Europe and Asia Pacific region customers.
6+ years in IT Management / System Administration Area with exposure to Windows/Unix/Networking/Security .
Understanding of ITIL processes will be a plus.
Experience in pro-active management of IT infrastructure.
Experience in managing a staff of IT personnel and executing the projects in a timely manner.

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