Services Product Manager

NetEnrich, Inc., a fast growing company specializing in remote infrastructure management, is seeking an experienced Services Product Manager to join our marketing team. This position is located in our San Jose, CA headquarters facility.

NetEnrich helps companies optimize their IT spend by keeping their business critical applications and IT infrastructure running 24X7 while freeing valuable staff from mundane IT functions and allowing them to focus on strategic information analysis and business intelligence activities. NetEnrich is the trusted brand for Remote Infrastructure Management (RIM), business application support, data center management and NOC services.

A Services Product Manager role at NetEnrich is an incredibly diverse and rewarding role. As a Services Product Manager, you will be responsible for the service conceptualization and championing the concept through to specification and market launch. This role requires close collaboration with development and operations and the ability to keep a cross functional project on schedule. You will work closely with customers, operations and engineering to define the specifications of the service offering, the delivery requirements, and the go-to-market strategy for the offerings. You will be responsible for all technical documentation, developing the Scope of Service for the offering, and assisting in the packaging, pricing, and delivery of the offerings. Additionally you will support Marketing to develop the Market Requirements Document (MRD) and Engineering / Operations to develop the Service Requirements Document (SRD). Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial for success. The ability to take customer and market feedback and incorporate that feedback into service offering will ensure the successful launch of new services and continued success of existing services.

The Services Product Manager must be able to interface effectively and establish quick credibility and confidence with: technical, operational and sales organizations as well as customers and partners across our channels This requires an extremely talented and flexible individual with strong presentation skills, adept business knowledge, organizational abilities, and who is capable of bridging customer business requirements to technical feature set and broader market trends, indices, and capabilities.

The Services Product Manager will develop strategic offering roadmaps for a service or service line through market research, competitive analysis, pricing, customer engagement, and business planning.

Leveraging the research and the roadmaps the Service Product Manager will be responsible for the day to day management of the service and is accountable for its success from conception, through launch and into market maturity.

Key Responsibilities

• Share responsibility for the revenue and profitability of the service offerings you manage.
• Managing the entire service life cycle of your services from concept/planning to development, commercial launch and market maturity.
• Specify market requirements (MRD) for services and work with development and operations to define service requirements (SRD) for current and future services.
• Owner of the gross margin performance of the service - develop pricing methodology and costing model for services including quoting tools.
• Work with marketing and sales to develop and implement a company-wide go-to-market plan.
• Collaborate cross-functionally on competitive selling, pricing, market development and field solutions.
• Product launch - work with marketing to plan the launch of new products and releases and manage the cross-functional implementation of the plan.
• Market intelligence - Conduct market research supported by on-going visits to customers and partners - be the expert on your customers, how they buy and their buying criteria; be the expert on your competition and how to crush them.

Requirements

• 5+ years of product management experience with at least 2 years experience in a product management role in managed services, IT services, or SaaS.
• Proven success in working with engineering teams to specify and launch products/services.
• Experience in managed services, cloud computing or IT infrastructure management beneficial.
• Bachelor’s degree is mandatory - you will not be considered without one.
• Very strong written and verbal communication skills.
• Excellent people and management skills to interact with staff, colleagues and cross-functional teams as well as third parties.
• Aggressive, motivated, disciplined and self-directed.
• Strong follow-up skills.
• Must be organized and disciplined with excellent time management and prioritization skills.
• Must be capable of creating and delivering presentations.
• Must have Computer skills including Word, Outlook, Excel, Salesforce.com and PowerPoint.
• Must be a US Citizen or eligible to work in the US.
• Understanding of IT infrastructure including computer networks, servers and storage.

Compensation:  NetEnrich offers a lucrative compensation package. Additionally, NetEnrich offers a business casual work environment, health/dental insurance, paid vacation and 401(k) plan.

Send your resumes to jobs@netenrich.com