Desktop Management Overview

Netenrich desktop management services provides a vital day-to-day single point of contact for infrastructure services between Customers, Users, IT services and third-party support organizations. The objective is to facilitate the restoration of normal operations with minimal business impact on the Customer and within agreed service levels.

The Service Offering

Service Practice Highlights

Netenrich has created a service offering which can help remove some of the complexity involved in catering to end-user needs and reduce costs through:

Provides Desktop and Helpdesk services to our global customers through our Remote Infrastructure Management services.
Leverage best practices from its Center of Excellence for various Products like - Microsoft platforms.
Matching and exceeding desired service levels.
Effectively communicating the value of service provided to end users.
Forming a strategic partnership with customer to provide consulting for future technology migrations/refresh ensuring alignment of IT with business objectives at all times.

Centralized Desktop Management

Our Desktop Management services support every phase of the technology lifecycle and can cost-effectively manage all or specific functions within your desktop environment which would include:

Patch Management
Client Imaging
Software Packaging
Software Distribution
Software Asset management and metering
Hardware Asset Management and Break-fix

Desktop Apps Support

Netenrich understands the criticality of end-user desktop applications for performing daily business activities. These applications include Messaging Applications, Web Servers, User Access, Citrix, Client Applications, Anti-virus, File & Print services and other off-the-shelf desktop applications. Hence NETENRICH believes support for Desktop Applications should be a part of End-User Support services with support for Base Applications as well as Niche or Role-specific applications.

Project Support

In today's fast changing & cutting-edge technology, any investments in new technology become redundant quickly. NETENRICH understands this as one of the main pain areas for any CIO and offers project and consulting services to its various End-User Computing clients. We help customers evaluate any new technology before roll-out, help in the roadmap and actual roll-out and upgrade as well as migration from one platform to the other. This also includes Tool Selection and deployment. Netenrich has vast experience of successfully executing projects of Citrix roll-out, Messaging Platform Migration as well as upgrade, Exchange and Active Directory implementations, SMS roll-out etc.