From our technology desk…..
John, a customer we are ramping up for IT service delivery, talked about one of the biggest challenges they are facing all these days: giving conditional and controlled access of devices to service engineers. In the past, they tried a combination of domain accounts, local accounts, sudos, password safes, timeouts, etc., but they are still unhappy with the net result. There is no track of what is done with elevated permissions. Even if there is a way to track, they don’t know how to manage those audits.
Remote access of devices is a big challenge for IT service providers. It is a bigger challenge for the IT infrastructure executives who are signing up for IT services. Maintaining audit tracks looks tough, proving that audit tracks are maintained is much more difficult. In the world of compliance and regulatory requirements enforced by organizational entities, audit firms and governments, the CIO and other IT infrastructure executives always have a tough choice between compliance and efficient outsourced services.
NetEnrich service delivery model solves this dilemma using its focused service delivery tools and processes. The secure remote access tool is installed on the customer premises. So the audit trails and access control never leaves your data center or IT environment. Yet the remote access is seamless, standards based and well controlled. Access rights can be given based on people, roles, devices, time, protocols, application types and what not. The access control model not limited to NetEnrich personnel and can be extended to any of the service personnel of our customers. The tool is practically a one stop shop for all device access needs. That makes our service delivery to be not only efficient, but also compliant with any of the team, organization or government policies the customers have.
John is very excited to put the tool and policies in use. He is impressed with the feature set they are exposed to during the current ramp up process. Once the steady state for service delivery is reached, some of their biggest challenges from the past are going to be put to rest. Forever.