How RIM Can Improve Efficiency and Add Value To Your IT Ops

This post originally appeared on the GreenPages Technology Solutions’ “Journey to the Cloud” Blog.

Cloud, virtualization and hybrid IT technologies are being used in small and large IT enterprises everywhere to both modernize, and achieve business goals and objectives. As such, a top concern for today’s IT leaders is whether the investments being made in these technologies are delivering on the promise of IT modernization. Another concern is finding ways to free up IT funds currently spent on routine maintenance of IT infrastructure, so that they can invest in these new and strategic IT modernization projects.

Don’t Waste Time, Money and Talent on Blinking Lights

Everyone knows that IT organizations simply can’t afford to have a team of people dedicated to watching for blinking lights and waiting for something to fix.  It’s a waste of talent and will quickly burn through even the most generous of IT budgets. Yet, according to a Gartner study, 80% of an enterprise IT budget is generally spent on routine IT, while only 20% is spent on new and strategic projects.

If this scenario sounds familiar, then you may want to consider taking a long and hard look at third-party Remote Infrastructure Management (RIM) services for your IT infrastructure management. In fact, RIM services have been shown to reduce spending on routine IT operations by 30-40%, but how is this possible?

(1)     First of all, RIM services rationalize, consolidate and integrate the tools that are used to power the functionality of the monitoring and management of IT infrastructure within an enterprise.  According to Enterprise Management Associates, a leading IT and data management research and consulting firm, a typical enterprise has nearly 11 such tools running in its environment, and these typically include IT Operations Management (ITOM) tools and IT Service Management (ITSM) tools. As any IT professional can attest to, while there is significant overlap, some of these tools tend to be deficient in their capabilities, and they can be a significant source of noise and distraction, especially when it comes to false alerts and tickets. Yet, through RIM, IT organizations can eliminate many of these tools and consolidate their IT operations into a single pane of glass view, which can result in significant cost savings.

(2)     Secondly, by leveraging RIM, IT teams can be restructured and organized into shared services delivery groups, which can result in better utilization of skilled resources, while supporting the transformation of IT into a new model that acts as a service provider to business units.  Combine these elements of RIM with remote service delivery, and not only will you improve economies of scale and scope, but you will also promote cost savings.

(3)     Thirdly, RIM services consistently look to automation, analytics, and best practices to promote cost savings in the enterprise. Manual processes and runbooks are not only costly, but also time consuming and error prone. Yet, to automate processes effectively, IT organizations must rely on methodologies, scripts, and tools. This is where RIM comes into play. In fact, within any enterprise, 60-80% of manual processes and runbooks can easily be automated with RIM.

To continue reading about “Beyond Cost Savings and Greater Efficiency: Building a Case for RIM,” visit the original post at the “Journey to the Cloud” blog.