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How to Achieve Holistic and Agile DevOps Through Intelligent IT Ops

Historically, the release of an application by the development team to production or operations teams has created significant problems for IT organizations. For example, early knowledge about the development process and configurations used is often lost upon the release of the application, leaving the operations team with little choice, but to resort to reverse engineering to determine the correct configurations and to troubleshoot and fix discrepancies in the environment. This effort not only wastes time and slows down releases dramatically, but also ties up valuable IT bandwidth that could be working on more strategic projects.  

To mitigate these challenges, many IT organizations have begun to adopt DevOps as a culture and methodology to bridge the gap between developers and IT operations teams. Through ongoing collaboration and communication, developers and operations teams hope to ensure continual improvement of the application, and preserve “tribal knowledge” within all stages of the application lifecycle. Furthermore, by leveraging automation as part of the DevOps process, applications and processes can become more adaptive and responsive to the organization’s evolving requirements for better cost, quality, and speed.

Industry research points to the viability of the DevOps approach. Earlier this year, Puppet Labs surveyed 9,200 technical professionals around the globe as part of its 2014 State of DevOps Report. Some of the key highlights of the report include findings that organizations who leverage DevOps deploy code 30 times more frequently, with 50% fewer failures. The survey also found that organizations can improve their performance, drive a culture of trust and a climate for learning, and create higher job satisfaction by implementing DevOps practices.

Despite its benefits, DevOps does create certain challenges for IT organizations including high downtime during production deployments, lack of resources with knowledge of both the application release and system administration, and difficulties automating manual processes. Additionally, many organizations are finding that some of the barriers to adopting DevOps include resistance to change, misunderstanding of the DevOps concept, difficulty measuring the results, a lack of set standards and an attachment to heavily invested legacy procedures.

This is where NetEnrich can add great value. We view DevOps as an integrated function that works in tight collaboration with development, QA and the organization’s technology operations teams, and are helping hundreds of IT organizations pursue DevOps automation as a way to reduce complexity and promote agility.

Leveraging our intelligent IT operations methodology, framework and engagement model, NetEnrich crafts IT operations management solutions that address our clients’ drivers and pain points, while enabling holistic and agile DevOps. For example, where there was previously a non-standard, non-integrated DevOps environment, NetEnrich integrates and standardizes the development environment and processes.

 Some of our key DevOps services, capabilities, and benefits include:

  • Continuous integration
  • Life cycle management
  • Support for multiple cloud technologies
  • Integration with manage engines
  • Hands-on with deployment tools
  • Build automation
  • Source code management
  • Scripting
  • Unified IT operations
  • Downtime minimization
  • Faster releases

Our approach to DevOps involves enabling an automation framework in place to simplify the application release/change process; quicker, policy-driven onboarding through the auto discovery of infrastructure and DevOps defined templates; and enabling developers to first and foremost, focus on the application.

By leveraging the NetEnrich approach to holistic and agile DevOps, IT organizations are able to achieve 20X faster releases, reduce system downtime by 20-30%, increase first-call resolution rates by 30-40%, and ensure that 97% of issues are detected before the business notifies IT.

To learn more about how NetEnrich can help your IT organization create an agile DevOps environment, drop me a line at chris.joseph@netenrich.com or visit www.netenrich.com.

- Chris Joseph