In IT, if You’re Not the First-to-Know, You May as Well Be the Last

As a CIO, VP of IT, director of IT, or an IT professional, you’re responsible for keeping technology up and running at peak performance 24/7. For many this includes infrastructure and email, plus everything attached to the network and then of course, customer-facing IT systems such as the company’s website, online shopping portal, mobile apps and cloud-based solutions.  You’ve always got a thousand items on your to do list, and the last thing you want to hear is “our email is down” or “the site’s down,” or even worse “we can’t access the network and our data files are lost.” Those words are sudden death to the IT person on the other end. But the reality is that IT is not always the first-to-know when it comes to system outages or errors. And that’s just wrong.

Today’s IT management must be proactive, not reactive. If you’re not the first-to-know, you may as well be the last because now you’re batting clean-up and people are going to start asking questions. With so much at stake and so much to manage, it’s no wonder more and more folks are turning to Remote Infrastructure Management (RIM) providers like NetEnrich to not only proactively manage infrastructure and everything attached to it, but to handle much of the mundane tasks that ultimately distract and derail an IT department from getting the bigger projects done.

By teaming with NetEnrich and leveraging our Enterprise Command Center (ECC) and Vistara IT operations cloud, you can consolidate and integrate the proactive management and monitoring of multiple technologies, IT operations management (ITOM) and IT service management (ITSM) tools, and processes into a single screen view, serving as a one-stop shop for IT operations.

With NetEnrich, you’re always the first-to-know and in many cases, the issue is resolved before the end-user even has time to notice. Our ECC is backed by a team of certified engineers working 24x7x365 from Remote Operations Centers (ROCs) located around the globe. These engineers are responsible for monitoring, alerting, triaging, ticketing, incident management, and the escalation of critical outages or errors to you and your IT staff, if they cannot beimmediately resolved.

It’s an easy fix and the benefits are immediate and ongoing. By teaming with NetEnrich you not only enhance your service capabilities and bolster service levels, but you can say goodbye to the fire drills and late night calls. It’s handled.  The network is up and running at peak performance and you are proactively managing everything connected to it.

If this sounds too good to be true, it’s not.  There are thousands of companies and solution providers using NetEnrich and our Vistara platform today.

To learn more about how NetEnrich can move you from reactive to proactive IT services, join us on Thursday, June 13 from 11:00 a.m. to Noon (PT) for our Webinar “Be First To-Know of IT Outages; Fix with ECC.” The Webinar will feature guest presenter James Haskell, former CIO for Fox Racing. For more information, click here. Also, feel free to drop me a line at or visit We would love to hear from you!


- Chris Joseph