The NetEnrich Service Delivery Framework with its intrinsic components (Global NOC, Best Practices Methodology and ITelligence) provides a sophisticated step mechanism to triage and resolve customer alerts. NSDF creates a seamless integration with the customer's environment on receiving a problem alert and pushes a closedticket back with detailed dashboards, reports and audits. The problem usually emerges at the customer's site which generates an alert to travel from the NSG server through secure encryptions and firewalled internet to the NetEnrich secure NOCs. The source of an alert however could either be the monitoring system or user requests via the ticketing system, phones or emails. The customer might also have an alert system of their own as part of a technology stack which integrates with the NSG server.

The monitoring system follows a multi stage pipeline to automatically assign priority levels to alerts. P0 are emergency alerts followed by P1, P2 and P3 with lesser severity. P0s usually are critical in that they significantly impact the basic functioning of the customer's IT environment unlike P1, P2 and P3. Examples of P0 could be an Exchange server being down. Each of these alerts has a specific response, resolution and incidence reporting time. A Master Action Plan gets created following the priority assignment for the NOC to schedule remediation and triaging. The NOC engineers troubleshoot the issue, provide regular status updates to customer's IT team and provide incident reports at every step. Once the issue is resolved, the NOC engineer closes the ticket.

From the time triaging begins till the ticket closes, the customer has access to all the remediation steps with NSG's session recording feature. The customer could also generate specific reports on a device or incidence from NSGs reporting and dashboarding system making the process a completely transparent one.