NOCs have always been critical nerve centers of public and private enterprises to ensure continual operations of IT infrastructure. NOCs require skilled engineers, analyst workstations, call routing & management systems, service level agreements, standard operating procedures, workflows, established ticketing systems with focus on monitoring and data transmission technologies.

We at NetEnrich believe that security and privacy of data are critical components to deliver IT as a Service to our strategic customers and our secure Network Operation Centers (NOC) make this possible. Our secure NOCs provide multiple capabilities to protect our customer’s network 24/7.

The network architecture offers security strategies and technologies to contain or prevent attacks from both within and external to the organization. These strategies deliver multilayer security throughout with physical/biometric security, IP, storage, interconnected networks, virtualized platforms, hardware based firewall capabilities and robust encryptions.

Our multi level approach comprises of three layers of high level security within and outside the NOC. This ensures that data cannot be breached at any point.

* At the workstation level, all stations are diskless with USB, parallel and serial ports disabled and no wireless connectio ns.
* To ensure security at the interconnect level, all transmissions between the workstations and the central NSG servers are completely SSL encrypted to prevent internal interception of communications.
* Communications outside the NOC over the internet are HTTPS authenticated and encrypted. This approach not only provides complete security but its use of port 443 works seamlessly with most existing firewall settings.

NetEnrich enforces strong authentication mechanisms, and provides only appropriate levels of access to ensure system security when connecting to the customer’s network over the internet. Background checks, daily audits and tight security procedures allow us to meet our clients' security requirements on an ongoing basis.

The network architecture also supports capabilities for teams to augment security solution by overlaying 3rd party security and authentication layers, if needed. NetEnrich’s authentication module provides APIs and integrates with other 3rd party authentication and directory servers such as LDAP, Active Directory, RADIUS, and NT Server.

Our SAS70 and ISO 27001 certifications ensure a detailed and well defined process around security within our NOCs. By subscribing to ITIL, we are always at the forefront of best practice processes and procedures. All this assures that the processes by which we manage our customer’s infrastructure have been tested and certified by an independent party. Our proven processes ensure that all customer data is protected and cannot be accessed by anyone but specific individuals within the enterprise with appropriate user access.

NetEnrich Secure NOCs are optimized for maximum efficiency with comprehensive resource and load balancing to ensure that all customer issues are addressed by the right expert, at the best available cost and in a timely manner to meet your SLAs. NetEnrich NOCs are the only way to deliver remote services in a truly auditable and secure manner, making our IT as a Service delivery meaningful.