Infrastructure management landscape for SMBs in 2010 – Part 1

Forrester predicts 2010 to be a critical year for IT infrastructure management operations. Seems like enterprises will be heading towards recovery in this post recession era with new project initiatives.


Some of the top priorities of CIOs in 2009 according to Gartner were business process improvement, reducing enterprise costs and increasing enterprise workforce effectiveness. The top few technologies which reined ground were servers and storage technologies, collaboration technologies, networking, voice and data communications, security technologies and technical infrastructure.


Some of the top priorities in 2010 will be:

    • Consolidation, virtualization, automation and cloud


    • Intelligence around infrastructure management with focus on KPIs and other metrics to monitor and improve performance


    • Transformation from tech-silos to service delivery organizations with focus on ITIL frameworks

Everest Group predicts that the Remote Infrastructure Management operations market is expected to touch $8.6B in 2010 while The Yankee Group predicts the managed services market to grow to $10B by end of next year. McKinsey states that between 2008 and 2010 the non labor costs are going to fall by almost 54% as a result of emerging technologies such as virtualization.


In 2010, as the economy comes out of recession, SMBs will be more willing to spend again, but only for solutions that will provide demonstrable bottom and/or top line business benefits. SMBs will spend only if they believe that the investment will help them operate more profitably, grow revenues, increase productivity, save money or gain time-to-market advantages. SMBs are also evaluating and making trade-offs in areas that offer strategic, long-term advantages vs. those that meet more urgent, short-term needs. In many cases, IT investments must also be weighed against requirements for other core goods and services essential to the business.

For the foreseeable future, SMBs’ will continue to take a hybrid approach to technology, combining on-premise and public cloud-based solutions to satisfy business requirements. In 2010, vendors will offer a greater range of targeted solutions for hybrid environment requirements to spur SMB interest and traction. Virtual desktops, business continuity/disaster recovery, on-demand computing and storage will feature prominently in vendors’ lineups