Recently, NetEnrich’s Justin Crotty contributed an article to Business Solutions Magazine on “Is the Break/Fix” Model Still Viable?”
In the article, Crotty says that while the “break/fix” approach is still viable, it’s not sustainable and doesn’t do your business any favors, and here’s why:
“Break/fix” is an old term that puts you, as a VAR or MSP, in a reactive service mode. Second, it’s not an ongoing moneymaker. While there is margin, it’s not recurring revenue and won’t provide you with a pipeline of profits to build from. Third, businesses want fixed costs, not unexpected expenses. By selling IT-as-a-Service (ITaaS) you’re taking the uncertainty of IT off the table, and delivering a more predictable cost structure that offers demonstrable value.
To read the full article at Business Solutions Magazine, click here.