You’ve likely heard the saying the “old ways” aren’t necessarily the “best ways.” Well, it rings true for a lot in IT – especially when you’re talking about Network Operations Centers (NOCs).
Typically, when we walk in the door to meet with a prospective solution provider or MSP client we see one of three scenarios – 1) A selection of RMM tools that don’t communicate or share information; 2) A ‘do-it-yourself’ approach to IT operations management that is eating time, money and resources; or, 3) Nothing – which sounds worse than it is.
Truth be told, none of these scenarios are delivering the profitability and scale that solution providers and MSPs need to build a thriving business around IT operations management. In fact, if your NOC falls into one of these categories and you haven’t already experienced eroding margins, skills shortages and under-utilization of highly-skilled technical staff, it’s not a matter of if, but when this erosion will occur.
But don’t get me wrong. I am not here to profess doom and gloom. All is not lost, and there is no need to panic because we can help. Since 2004, we’ve been teaming with solution providers and MSPs, just like you, to help them increase productivity and drive scale through the transformation of their NOCs. If you are providing remote infrastructure management and other managed services to 30+ clients, then you are a good candidate for this service.
Some of the key benefits, for example, that you will experience when you partner with NetEnrich to evolve, transform or establish your NOC, include:
- The ability to achieve scale in your managed services business
- End-to-end visibility of your entire IT infrastructure via a single-pane-of-glass view
- Compelling business-value reports on the performance, capacity, continuity, availability and security of your IT infrastructure
- SLA-driven service delivery
- The ability to support customers on a 24/7 basis
Aside from these, even more important is the “single source of truth,” that reveals EXACTLY what is going on inside each of your clients’ infrastructures.
NetEnrich services are heavily enabled by automation, analytics and integrated support for a broad range of technologies including servers, desktops, applications, databases, storage, virtualization, public and private clouds, and unified communications. NetEnrich also offers services for managing technologies offered by leading vendors including Amazon, Cisco, Dell, EMC, IBM, Juniper, Microsoft, VMware and many more.
With all of these capabilities, you can rest assured that with NetEnrich, you will be able to increase the efficiency of your IT operations and bring your NOC into the 21st century. To learn more about our NOC Transformations, please drop us a line at firstname.lastname@example.org.
- Justin Crotty