chris cramer-resized-600

Making the Business Case for Remote IT Operations Management

When it comes down to outsourcing remote IT operations management to a third-party provider, many channel partners often ask “what’s in it for me?” I know this to be true because up until a few weeks ago, I was the IT manager for one of the industry’s top MSPs. I know that barriers you face – especially those related to cost, concerns about establishing trust with the provider, and of course, how it will impact end user client. But you gotta look at this a different way.

There are many benefits to outsourcing IT operations management to a trusted third-party provider, like NetEnrich. Here are just a few:

  • A reduction in capital expenditures. Without the traditional upfront investment in infrastructure to support the monitoring and management of client IT operations, solution providers can get up and running quickly, for a fraction of the cost.
  • Recurring revenue streams. Operating costs are offset by the recurring revenue streams created when outsourced IT operations management services are added to their managed services portfolios.
  • 24/7 IT operations support. Solution providers benefit from around the clock monitoring and management of their clients’ IT infrastructures without additional headcount, or straining internal resources, which saves operating costs.
  • No single point of failure. The redundancies made possible by outsourcing IT operations management prevent outages, saving time and resources.

The bottom line – VARs, MSPs and solution providers that offer remote IT operations management as part of their managed services portfolios, will increase client satisfaction, reduce their OPEX and CAPEX, alleviate strain on internal resources, and increase profitability.

And you don’t have to do it all yourself.

When I was working for IT Works, one of the best decisions we made was teaming with NetEnrich. Not only did the Vistara ITOP solution simplify the service, but it gave us insight into the customer’s inner-workings of the network that we just didn’t have before.  And as the IT guy, it made me a champ because we were always one step ahead of the game and were able to catch issues before they happened. And when they did happen, we  were able remotely resolve the issue with ease, efficiency and speed. 

-Chris Cramer, Partner Manager, NetEnrich