Under Monitoring and Alerting services, the engineers in NetEnrich NOC monitor all devices at MSP end clients using Level Platform software and alert MSP engineers for further actions.

Depending on the alerting configuration Level Platform software generates about 5-20 alerts in a day. NetEnrich NOC engineers watch these alerts (24 X 7 X 365 or after business hours depending on the services chosen) and analyze them before escalating to MSP engineers with steps for resolution. Alerts are categorized as critical and non-critical by NetEnrich experts and escalated via telephone (in case of critical alerts) or via trouble tickets (non-critical alerts) using MSP trouble ticketing system.

NetEnrich Monitoring and Alerting Services covers Monitoring, Analysis and Escalation, Patch Management, Anti Virus Monitoring, Backup Monitoring, Windows Server Operating Systems, Windows Applications (MS Exchange, Active Directory), Terminal Servers, Routers, Switches, Firewalls.