Trouble Tickets

Managed Workplace includes an integrated trouble ticket system which is tied into the alerting and monitoring engine that is available out of the box for instant productivity and helps provides a single source to manage your business. Like other features, the trouble ticket system is also included in the reporting engine for advanced cross management analysis, post-incident management and trending.

Feature Overview:

Multiple priorities, categories and severities help you organize incidents to enable quick response times and streamlined business practices 3rd party integrations allow you to push Managed Workplace alerts to vendors such Microsoft CRM, Autotask, ConnectWise, TigerPaw and virtually any other service or ticketing system.