NetEnrich Partner Portal 2.5 Upgrade

NetEnrich is pleased to announce version 2.5 of the NetEnrich Partner Portal, and version 1.3.7 of the NetEnrich Services Gateway. The following enhancements were successfully deployed.

Changes to the Device Details page

The device home page, namely, the Device details tab in the Infrastructure tab of the portal, now provides additional details for Windows devices such as anti-virus status, Microsoft patch status and current uptime of device.

Figure 1 - Device Details Additional Data

Figure 1 – Device Details Additional Data

 

Changes to the Windows Services tab

The Windows Services tab on a Windows device in the portal will now display the current status of each Windows service (green for services in the started state) as well as provide ability to start or stop a service without logging into the device.

Figure 2 - Stop Or Start Windows Services

Figure 2 – Stop Or Start Windows Services

 

Changes to the Service Desk >> Tickets List tab

The user can now search for tickets using the Ticket ID or a text string from the subject line. User can also filter for tickets on a particular device name.

Figure 3 - Tickets List Search Enhancements

Figure 3 – Tickets List Search Enhancements

 

Reports

A beta version of two new reports is now available in this release.

1. Preventive Maintenance Tasks Report
A beta version of a new report called Preventive Maintenance Task Details Report is now available in the portal. The Service Provider (SP) can review current configurations and status details of all preventive maintenance tasks across all clients and endpoints under management. The report displays current status of Antivirus & Patch Management tasks scheduled and executed on managed devices for each client. If a scheduled preventive management task fails, it also provides possible reasons for failure. For example, a preventive task cannot be executed if NetEnrich N-Care agent on device is offline or not installed. The report also identifies devices that have not reported to the NetEnrich portal in a while, or if N-Care installed on the device is an old release. Under such situations, the SP can request the NOC to make necessary changes to help resolve the issue. Click to view more details on PM Task Details Report.

2. Tickets Notification and Resolution Report
A beta version of the Tickets Notification and Resolution Report is now available in the portal. It carries two sections:

  • A Summary section that details the SLA performance metrics (notification time and resolution time statistics) for tickets and incident management across an SP’s clients.
  • A Details section (per client) that lists all tickets or incidents for a selected period, and performance statistics for each ticket or incident. A drill-down view of ticket timeline and alert details are also available in the portal in the HTML version of the report. Click to view more details on Tickets Notification and Resolution Report.