For IT that faces challenges in specific technologies and need to accelerate ROI.
Industrialized services to provide infrastructure and operations management for lifecycle of on-premise technology and towers, such as: network, servers, virtualization, applications, and storage
Automation of basic processes
Monitor, manage, and resolve IT problems
Analytics for event correlation and aggregation and continuous improvement
Three service levels: from event monitoring and escalation and incident management all the way to deeper steps, vendor management, problem management and preventative measures – SmartEscalate, AID, and MANAGE