Enterprise Elite Services EES

NetEnrich Enterprise Elite Services (EES) provide a comprehensive suite of remote infrastructure management services for enterprise clients. Remote management services include the monitoring and management of servers, networks, virtualization, storage, private & public clouds, applications, VOIP, desktops and a wide array of other devices and technologies for enterprise clients who have a large IT footprint and have deployed sophisticated technology solutions. NetEnrich services are delivered 24x7x365 by experienced, certified technicians from our remote operations center (ROC). Our ROC includes a secure NOC (network operations center) that uses enterprise-class technologies and follows proven ITIL processes to deliver continuous uptime to our client environments.

Clients receive the following benefits:

  • Experienced team of 200+ certified engineers who understand how to manage complex cloud, data center and on-premise IT environments
  • Secure ISO-27001 certified NOC
  • Innovative IT operations technology platform for IT services management of on-premise to cloud infrastructure
  • Session recordings for auditability and compliance
  • Proven ITIL processes built to manage complex advanced technologies

IT Services for Enterprise Elite

EES Services Matrix

ENTERPRISE ELITE SERVICES FOR SERVERS AND NETWORK AID MANAGE
24×7 Monitoring of Windows Servers (Availability, Performance, Services and Event Logs and Synthetic Transactions), Network Devices and Backup Processes
Alert Validation & Escalation
Verify Completion of Backup Jobs
NetEnrich Pre-defined Standard Operating Procedures (SOPs) Initial Remediation
Custom Standard Operating Procedures (SOPs) based Initial Remediation
ISP Vendor3 Escalations for Link Downtime
Validate Anti-virus Definition Updates
Windows Patch Management Per Customer Approval
2-way Integration with Autotask/Connectwise or Access to Portal for Case Tracking and Metrics Reports; Integration to Other Monitoring, Management, and ITSM Systems
Executive Dashboard (Web Portal), On-Demand, Weekly & Monthly Reports
Monthly Health Checks for Active Directory and Exchange
Troubleshooting and Full Remediation
Vendor Tech Support for Further Troubleshooting and Full Resolution
Hardware Vendor1 Coordination for Hardware Failures
Move, Add, Change (MACs)4 and Service Requests5

Supported Technology in EES

Category Supported Technologies
Network Infrastructure Network devices such as routers, switches, firewalls, VPN appliances, Wireless Controllers, Fabric switches etc., from vendors such as Cisco, Juniper, Brocade, HP, Sonicwall, Bluecoat, Netscreen, Barracuda etc.
Virtualized Infrastructure VMWare, Citrix, Xen and Microsoft virtualization platforms including desktop and application virtualization
Storage Infrastructure SAN, NAS and unified storage devices from vendors such as EMC, DELL Equallogic, HP and NetApp.
Converged Infrastructure & Private Clouds NetApp Flexpod, VCE Vblock, and EMC VSPEX
Public Cloud and Hybrid Infrastructure Amazon Web Services, Rackspace, and IBM SmartCloud
Unified Communication Cisco Unified Communications – hardware voice gateways, IP phones and switches, software such as UCM, Contact Center, Cisco Unity. Microsoft Lync – all server roles such as Edge, Front end, Mediation and Backend servers, and ShoreTel – unified communications platform hardware which includes ShoreTel’s Voice switches.
Database Management Comprehensive support for MySQL, MSSQL, Oracle, PostgreSQL and Mongo databases.
Application Management Email applications such as Microsoft Exchange, Microsoft Active Directory and Blackberry. Web servers such as IIS, Apache, and Tomcat. Application servers such JBos, Oracle Weblogic. BDR applications such a Symantec Backup Exec, Axcient, VaultLogix, Datto etc. and other applications such as Microsoft SharePoint.
Server Management Supports a wide range of servers including Microsoft Windows Servers, Linux based servers, IBM AIX and Power servers, Dell PowerEdge servers, Solaris and HP Compaq Servers.

 

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