Intelligent Business Operations Services
Can You Benefit From Our Services?
- Are you an IT exec or leader in an enterprise?
- Are you seeking single-pane-of-glass visibility into metrics for both IT infrastructure as well as business process operations?
- Do you need a business process or service mapping dashboard that spans multiple business units and shows the business value of IT?
- Do you need ability in dashboard to drill-down to root causes of a business process failure?
- Are you seeking ability to react faster to business requirements?
- Do you want to speak the language of business process metrics to business (vs. just basic IT metrics such as availability, performance, continuity, and security)?
- Do you seek your IT to be viewed as a strategic partner, trusted advisor, and service provider to the business (vs. just system admins)?
- Are you building your ad-hoc, custom dashboard, or are you licensing expensive 3rd party dashboards, but falling short?
We Deliver – Services & Benefits:
Intelligent Business Operations services and Business Value Dashboards:
- Offers single-pane-of-glass visibility into metrics and value of both IT infrastructure operations services and business process operations via a business process and service mapping dashboard – across multiple business units
- Provides a dashboard to drill-down to root cause – either infrastructure element causing the problem or other business or service element causing the problem
- Enables ability to react faster to business demands, as well as to communicate to business in the language of business process metrics (vs. just basic IT metrics such as availability, performance, continuity, and security)
- Enables full IT to business collaboration
- Professional Services:
- Business Service Mapping and Business Value Dashboard Implementation Services
- BSM/BVD application integration services
- Reporting and analytics services
- Managed Services:
- Infrastructure Management Services and IT Operations Management services for infrastructure
- Business Service Mapping and Business Value Dashboard Sustenance Services
Key Outcome Of Services:
- 10-50%+ higher revenues to enterprise due to better alignment
- 30%+ tighter cost control and savings
- 70%+ reduced errors and defects with business processes
- 70%+ improvements with CSATs – both internally and externally
- 95%+ first-to-know of outages and issues through enhanced visibility across metrics of business units, business processes, and IT infrastructure
- 3-10X faster cycle time of business processes
- 80%+ faster implementation of IT as a strategic partner & service provider to business model
- Align IT better with the business – focus on communicating “above-the-line” metrics to execs
- Do better supplier and customer management
Our Key Difference:
- Out-of-box service mapping dashboard
- Tight integration to IT operations and ITSM – with integration to existing tools, services, and processes in enterprise
- Coverage of entire IT infrastructure from on-premise to cloud with support for all popular technologies
- Coverage of multiple business units in dashboard
- Multi-tenant and secure SaaS offering with managed services using expert services personnel
- Seamless vertical integration to NetEnrich infrastructure management services and IT operations management services