Intelligent Business Operations Services

 

 

Can You Benefit From Our Services?

  • Are you an IT exec or leader in an enterprise?
  • Are you seeking single-pane-of-glass visibility into metrics for both IT infrastructure as well as business process operations?
  • Do you need a business process or service mapping dashboard that spans multiple business units and shows the business value of IT?
  • Do you need ability in dashboard to drill-down to root causes of a business process failure?
  • Are you seeking ability to react faster to business requirements?
  • Do you want to speak the language of business process metrics to business (vs. just basic IT metrics such as availability, performance, continuity, and security)?
  • Do you seek your IT to be viewed as a strategic partner, trusted advisor, and service provider to the business (vs. just system admins)?
  • Are you building your ad-hoc, custom dashboard, or are you licensing expensive 3rd party dashboards, but falling short?

 

We Deliver – Services & Benefits:

Intelligent Business Operations services and Business Value Dashboards:

  • Offers single-pane-of-glass visibility into metrics and value of both IT infrastructure operations services and business process operations via a business process and service mapping dashboard – across multiple business units
  • Provides a dashboard to drill-down to root cause – either infrastructure element causing the problem or other business or service element causing the problem
  • Enables ability to react faster to business demands, as well as to communicate to business in the language of business process metrics (vs. just basic IT metrics such as availability, performance, continuity, and security)
  • Enables full IT to business collaboration

 

Service Offerings:

 

Key Outcome Of Services:

  • Economic:
    • 10-50%+ higher revenues to enterprise due to better alignment
    • 30%+ tighter cost control and savings
  • Quality:
    • 70%+ reduced errors and defects with business processes
    • 70%+ improvements with CSATs – both internally and externally
  • Agility:
    • 95%+ first-to-know of outages and issues through enhanced visibility across metrics of business units, business processes, and IT infrastructure
    • 3-10X faster cycle time of business processes
  • Strategic:
    • 80%+ faster implementation of IT as a strategic partner & service provider to business model
    • Align IT better with the business – focus on communicating “above-the-line” metrics to execs
    • Do better supplier and customer management

 

Our Key Difference:

 

Contact Us!