NetEnrich uses industry standard frameworks and methodologies for its service delivery. Industry standard framework such as ITIL and ITSM underlie all our services methodologies and frameworks in areas such as performance, availability, continuity, capacity, security, alerting, incidents, problem management, and multiple other areas.

The IT Infrastructure Library (ITIL) is a globally recognized standard set of best practices and standards that support IT service management (ITSM). ITIL defines functions related to service design, service strategy, service operation, service transition and continual service improvement.

ITIL can be used as a standard for the deployment of an ITSM framework and program. ITSM is a process-based practice intended to align the delivery of IT services with the needs of a given company, leading to efficient business processes and beneficial cost cutting. ITIL and ITSM frameworks make enterprise IT services more valuable to users and business customers, helping everybody operate more efficiently.


ITIL is used worldwide

ITIL defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Delivering service successfully depends on personnel involved in service management having the appropriate education, training, skills and experience.

Improved customer satisfaction

ITIL is designed to help us focus our attention on the needs of the customers and user experience rather than focusing too much on the technology issues. Increasing customer satisfaction leads to a better and trusted relationship.

Better quality of service

By adopting standards that are proven to work, NetEnrich easily delivers services consistently to the agreed service levels, efficiently and effectively. We can restore service faster, reduce downtime and disruption.

Optimization of service delivery

ITIL provides processes and models to help NetEnrich work with its business, customers, users and suppliers. Typical benefits from implementing ITIL best practices are:

  • Reduce support costs by up to 30%
  • Increase incidents fixed at first call by up to 60%
  • Increased value, with reduced cost and risk

Competitive advantage

By adopting ITIL service lifecycle practices, NetEnrich can focus on delivering value to the customer and quickly adopt change for their business and IT. Typical benefits include:

  • Reduction in cycle time for projects and changes by 30% to 50%
  • Increased success rate of change
  • Reduction in risk from unplanned and late changes