Over the last few decades, physical labor and transactional tasks have been largely automated.
With machine learning, advanced data analytics and low-cost computer power, the stage is set for automation in Information Technology (IT) too. Machine and context learning, pattern recognition and evolving artificial intelligence are enabling automation and development of powerful productivity-enhancing technologies.
For example, a Silicon Valley company that analyzes legal documents for pretrial discovery, used computers to scan more than a half million documents and selected the 0.5 percent of them relevant for an upcoming trial in three days, saving several weeks of works for a large team of lawyers.
The benefits of automation are compelling. It improves accountability, efficiency and predictability, while reducing costs, variability and risk. The time is now ripe to move from opportunistic to systematic automation of IT processes. Automation increases visibility of what’s happening in the production environment, freeing up time to focus on business critical and strategic issues.
Firstly, it is important to list what automation already exists within the organization. Standardize processes and environment as much as possible before you get started on the automation journey. It is better to get rid of the mess within the system than automate the mess!
In most instances, technical staff may have to automate themselves out of a job leading to resistance and non-cooperation. It calls for humane leadership with emphasis and encouragement of a culture of process definition. Organizations also need to make available opportunities for technical staff to move up the value chain.
Gartner predicts that by 2017, 75 percent of enterprises will have more than four diverse automation technologies within their IT management portfolios, up from less than 20 percent in 2014.
A few automation trends to look forward to:
API accessibility: APIs are the preferred connection method for cloud, mobile devices, and just about any end-point. With Representational State Transfer (REST) becoming the dominant model for Web Services, automation solutions must support for APIs by providing true end-to-end connectivity and reusability between APIs and applications, without the need for custom scripting.
Security-Driven Automation: Workload automation solutions will need to add new levels of security to ensure automated user credential management, where access to objects is based on permissions and a visible, reportable audit trail is possible, to trace the changes made and identify them.
Automation for IoT: As IoT makes headway, there is a need to leverage rules-based and policy driven IT automation to interpret processes, understand and recognize dependencies, and perform monitoring that allows communication between people and their devices, and between different devices.
SaaS-Based Offerings or Pay As You Go: As automation solutions begin to support dynamic workload placement and monitoring in hybrid cloud environments SaaS based offerings are starting to make more sense for organizations.
The NetEnrich Differentiator
A Gartner Report of April 2015 listing Cool Vendors in Infrastructure Services describes NetEnrich thus:
“NetEnrich is a pure-play provider of automation and technology-enabled IT infrastructure and operations management services. NetEnrich’s IT services cover the entire spectrum of operation and management of heterogeneous on-premises, private cloud, and public cloud technologies or a combination of those. NetEnrich differentiates itself from other infrastructure management service providers with industrialized, automated IT services and analytics.”
In spite of proven experience in data center outsourcing, infrastructure management and cloud services across many verticals, our focus is on simplifying the hybrid IT management challenge through smart automation and niche expertise.
We don’t want to be the comprehensive IT outsourcing company. But if your company strives at efficiency alongside driving a competitive advantage, while continuing to use the latest infrastructure, technologies and methodologies, we will help you get there.
NetEnrich brings industrialized, automated services and products. We are not into expensive custom-made IT. We deliver expertise in networking, storage and security, across cloud and on premise environments. We offer flexible contracts and pricing, because we believe businesses change all the time. We offer comprehensive white-labeled service offerings of every major cloud provider to our channel partners. We are confident that we are the only service provider that offers NOC and SOC services for hybrid IT infrastructure.
NetEnrich is singularly focused on helping IT service providers and IT leaders become highly strategic partners to the business. Our tools, knowledge of industry best practices and services help build a stable foundation upon which companies can derive market value from technology, not just data and uptime. After all, isn’t it what digital transformation is all about!
“Through massive automation, our end clients can cut through the noise to deliver lower cost, higher performing IT services to their users. They can do this using agile, modern platforms like cloud computing and SaaS, enabling them to meet business needs in the moment.” says Raju Chekuri, CEO NetEnrich.