Change is hard. It’s scary. It can be messy.
But more often than not, change ends up being a good thing despite the difficulties. Nowhere is that truer than in the IT operations world, where CIOs face a rapidly evolving landscape forcing them to confront their fear of change head-on. The IT Operations transformation movement (ITOM) is gaining momentum, as CIOs and IT leaders continue to recognize that modernizing their IT operations is the only way to remain relevant in the coming decades.
CIOs embracing ITOM transformation are driven by growing competitive pressures, increasing consumerization of technology, and the natural evolution of the market that coincides with a new generation of consumers. They know that they need to do something to increase productivity, improve application quality, and reduce time-to-market of new products or services if they want to keep their companies competitive and keep their jobs–even if they’re not quite sure what exactly they should do.
But why are so many CIOs still hesitant to go all-in on an ITOM transformation strategy? Some studies suggest that security concerns, lack of resources, and budget constraints are the primary reasons for pushing off transformation efforts. In fact, nearly 70% of CIOs say they feel overwhelmed by the dual role of balancing innovation to move their businesses forward with maintaining operational excellence.
And while those are certainly valid issues, CIOs unable or unwilling to overcome their objections will continue to struggle with:
- Limited agility and innovation
- Difficulty maintaining service quality in an increasingly digital market
- Balancing costs with value as new business models emerge
- Degraded customer experience management
- Missing the boat on “bi-modal IT”
Why it’s time to take the plunge
For decades, IT has been relegated to a passive supporting role in the enterprise. They’re the infrastructure babysitters and the first ones to be called when something goes wrong. But just working to “keep the lights on” doesn’t add much value. Both internal and external customers will look elsewhere for the innovative products and services they want and need, leaving IT out in the cold on decisions and strategies that will define their company’s place in the world, for years to come.
If that sounds terrible, then it’s time to consider going all-in on an ITOM transformation initiative, regardless of your hesitations or concerns. CIOs in modern ITOM organizations get to spend more time–more than half of their workday–on high-value strategies like aligning IT initiatives with business goals instead of addressing more tactical issues like managing IT crises.
More importantly, seeing an ITOM transformation initiative through to completion means you’ll be able to:
- Correlate infrastructure to business services
- Quickly identify and relate infrastructure events to services and outages/issues
- Automatically update and maintain configuration databases
- Create a single system of record for managing issues and maintaining service quality
- Conduct root cause analysis on business services to manage service quality
In short, automating and streamlining daily processes–from the mundane to the mission-critical–frees up valuable time and resources to stake out a stronger leadership position in the organization and become an instrumental part in charting its future successes.
Start at the very beginning
Successful ITOM transformation confers a whole host of benefits to you and to your company. By modernizing your ITOM, you will gain better visibility, more control over your IT and faster time-to-market – making your job (and life) easy.
Yet, one of the hardest part of change is knowing where to begin. External organizations like managed services providers (MSPs) can help. They’ll devise a roadmap, plan, and execute the transformation process, delivering targeted solutions that leverage your existing systems to execute specific aspects of the plan and handle critical workloads faster, more reliably, and without sacrificing security.
Modernizing your ITOM is rapidly becoming imperative to remain competitive and relevant in a digitized world. Putting off the effort for a later time will only put you further behind the curve and your competition. Download our latest eBook to learn about the 7 Ways IT Operations Transformation Benefits Business and how you can set your company on the path to greater efficiency, agility, and profitability.