What do Managed service providers want?
To acquire new customers, offer comprehensive services, and strengthen existing customer relationships. While this goal remains the same, the audience (and their requirements and preferences) has changed. People don’t want just the traditional IT services anymore; they want to implement future-ready technologies for IT security, Cloud Infrastructure, Mobile Devices, AI, and more.
In an effort to understand the market forces driving IT service providers and impacting their businesses, NetEnrich surveyed 200 IT professionals working in IT services companies (Managed Service Providers, Value-Added Resellers, Systems Integrators, etc.) with at least 250 employees.
The Fall 2017 – State of IT Services report, provides insights on what service providers need to focus this year and the next to stay ahead of technology and customer changes that matter for their business.
Let’s dig a little deeper into the report
Heading into 2018, the top 2 priorities for IT service providers will be to secure new customers and focus on a few key vendors and technologies. Meanwhile, the top 3 challenges for IT service providers this year, are the expanding list of technology options, stiffer marketplace competition, and difficulty finding and hiring qualified staff.
A few more noteworthy items from the NetEnrich Fall 2017 – State of IT Services report:
- The best ways for service providers to position themselves for success next year are by entering new markets and aggressively finding/retaining top talent.
- The 2 most important things that service providers want when choosing new technology vendors are best-in-class software and a willingness to collaborate on sales and marketing efforts.
- The most important aspects of client retention for service providers are dedicated support, and an experience in deploying & integrating client software.
- The majority of respondents said that 26%-50% of their revenue is currently derived from cloud computing.
In the Fall 2017 – State of IT Services report, we break down the priorities, challenges, customer requirements, and competitive challenges for IT service providers. Download the report today!