2020 is here — Innovation will no longer be a luxury, it will be a requirement. Gartner says that the influence of digital, cloud and hybrid infra has led to cascading effects that thwart innovation. Legacy I&O toolset has reached its limits. Consequently, traditional processes are unable to address the wide-array of data-processing venues. Today, I&O leaders must move beyond legacy practices and embrace trends that will profoundly influence their teams and capabilities they offer their business.
The future of infrastructure is everywhere. Earlier, you used to control everything. But now the world has changed dramatically. And, It’s time to rethink your strategy – because the pace of change for I&O will only increase in the coming years as you look to quickly create, deploy, manage, and also govern dynamic app environments. Needless to say, I&O leaders must address the concerns in 2020 and beyond. Here are the top trends that Gartner spoke about at their recently concluded IT Infrastructure, Operations & Cloud Strategies Conference, in Las Vegas, Nevada.
92% of enterprises are grappling with alert overloads, lack of #automation, and ensuring comprehensive #security. Future-proof your I&O and ensure "integrity" of digital services: https://t.co/WrZl3ZhfIR
— NetEnrich (@NetEnrich) December 9, 2019
— BigPanda (@bigpanda) December 9, 2019
Focus 1: Rethink your automation strategy
By 2025, more than 90% of enterprises will have an automation architect, up from less than 20% today. So, you need to drive strategic investments keeping in mind the automation strategy, ensuring automation is scalable to the needs of tomorrow. To date, there only have been an opportunistic approach to automation that varies between I&O teams. Moreover, independent automation toolset has proliferated through IT architectures. However, if you want to scale your digital business, demands from I&O automation will increase significantly.
90% of I&O leaders are not ready for digital business transformation shares @lordkatherine at #gartnerio. Enterprises need to break down silos to cope with the dynamic requirements inherent with bimodal and digital transformation. #bizops pic.twitter.com/vFMvryjxpS
— Viki Paige (@vkpaige) December 9, 2019
Keep in mind that digital scale cannot be achieved through linear headcount growth and invisible complexity and costs. You need to reposition automation investments that align with your business strategy. You also need to shift to a team approach with an automation architect. Furthermore, your enterprise will have to prioritize tackling cultural challenges.
— Avijit Kalita (@AvijitKalita) December 11, 2019
Focus 2: Hybrid IT impacts Disaster Recovery Confidence
Disaster recovery in your Hybrid Infra is increasingly complex. In the age of distributed apps and complex integration processes, I&O is worried about the fact that if disaster strikes, their heritage recovery strategies might fail to address the full extent of operating scenarios. And over-simplistic plans will only deliver partial success.
You need to start thinking about recovery strategies to account for modern workloads in the cloud and traditional data centers. Ensure that resilience requirements are designed at early stages and work with leaders to decide how to bridge resilience planning gaps. Revisit integration and IT tools in recovery tiering and leverage automation investments for IT DR to enable refocusing.
Gartner predicts that by 2021, the root cause of 90% of cloud-based availability issues will be the failure to use Cloud Service Provider native redundancy capabilities fully.
Focus 3: Scaling DevOps agility demands platform thinking
Most product teams work in DevOps environments. But ensuring skills are available at scale remains a challenge, and many teams end up duplicating effort. Also, competing demands from DevOps teams and lack of I&O platform capabilities slow down delivery cycles. The action items should be to identify potential platform managers and redefine the platform as a set of evolving products. A “digital toolbox” can enhance I&O capabilities to help multiple DevOps teams create and release products while maintaining consistent and streamlined delivery.
Focus 4: I&O Security
When asked about I&O priorities, CIOs said that security concerns top the list.
To the surprise of absolutely no one – when asked about I&O priorities, CIOs say security concerns are at the top of the list.
— Ricardo Belmar (@ricardo_belmar) December 12, 2019
According to Gartner’s strategic planning assumption, 99% of cloud security incidents are due to misconfiguration and mismanagement. Also, the number of workloads being placed in public clouds continues to increase. And a lack of skill only compounds the problem.
Enterprises assume that they have their IT processes under control on-premises so the public cloud won’t be different. Also, implementing only security and compliance guardrails will result in friction from self-service developers.
The recommendations are to encrypt all data at rest. Also, stable operational hygiene is foundational – patching and hardening. You need to extend your protection strategy to containers and serverless. CSOs must monitor cloud event logs for indications of attacks and continuously assess the cloud configuration for excessive risk – open storage objects, scan sensitive data, and malware.
Focus 5: Bring AIOps into I&O
Gartner says, by 2023, 25% of enterprises will rely on AIOPs for IT operations intelligence to improve real-time business operations. Today’s AIOPs promise is to reduce clutter, detect, and fix.
- Cut through event noise to clear signals
- Provide better root-cause analysis and relate to a customer journey
- Capture multiple anomalies relating them to business impact
- Detect trends to prevent potential impact and outages
- Drive automation of low to medium risks, recurring tasks
Focus 6: Distributed Cloud
In a distributed cloud, public cloud services will be available across multiple physical locations. The provider will remain responsible for the operation, updates, and evolution of these cloud services. But the distributed model is still in the early stages. You must identify the correct use cases, architectures and vendors to delve into the potential impacts to succeeds.
Answering questions like how the hardware life cycle will be managed or what SLA is required for a solution – I&O leaders should look to answer these questions before deciding if the distributed cloud will be the right choice.
Focus 7: Multi-cloud is here to stay
81% of organizations are using more than one cloud. At the IOCS 2019, Gartner stated that multi-cloud computing considerations broadly fall under three buckets:
- Multi-cloud strategy – Vendor management, workload placement, and a plan for developing employee skills.
- Multi-cloud architectures – Applications span multi-clouds or calls for specific services on other clouds.
- Multi-cloud management – Coordinated approach to management and governance. Allow standardization of policies, procedures, and processes.
You need to adopt a long-term multi-cloud strategy and also look to choose strategic cloud platform providers. Furthermore, leaders should establish multi-cloud networking and heavily invest in integration capabilities. Your multi-cloud architecture must balance complexity with benefits and drive decisions based on the application’s needs.
Focus 8: Democratization of IT
Low- or no-code platforms will enable your users to build and deploy applications leveraging minimal code approaches quickly. It will reduce significant time and resources. I&O leaders should embed their support and influence projects that affect their teams and the entire organization.
To implement that, you will need to develop governance and support offerings that make it easier for users. Determine which approach suits you based on the use case and scenario at hand.
Focus 9: What’s next on Networking?
Network teams do an incredible job of creating high availability. However, technical debt is often ignored in the process. Gartner says that without the right leadership support, technical debt will stack up, hindering significant progress.
— Lisa Cooper (@WriterLisaMarie) December 12, 2019
Cultural hacks as well-calculated risks are imperative in 2020, as investments in new-age network technologies will solve only half the problem. Moreover, automation will be vital in enabling networks that are simple, more reliable, and responsive to today’s technological advancements.
Focus 10: Hybrid infrastructure management
In 2020, you must seek tools that challenge silos of visibility. But some of the emerging tools are unable to address every challenge posed by hybrid-infra management. So, I&O leaders should carefully evaluate the functionality of these tools and how to fill gaps in their framework by integrating the devices.
GOING BEYOND THE HORIZON
The role of I&O leaders is crucial. You need to rethink your service delivery strategies, learn how to scale across existing and modern infra, manage modern workloads, and secure everything – from public clouds to data centers. At Gartner IO 2019, NetEnrich presented Digital Services Integrity solutions, which are set to revitalize legacy I&O practices and offer a brand new approach to traditional operations problems. Learn more about how to future-proof your I&O.