NetEnrich (www.netenrich.com) is a rapidly growing provider of remote infrastructure monitoring, management & application sustenance services to enterprises. We leverage our patent pending products, ITIL driven processes, certified resources and unique delivery model to provide unparalleled operational and cost efficiencies. We deliver our services in a 100% secure and auditable manner.
Engage with key partners during pre-sales processes and ensure that the NetEnrich Solution fits with the Partners’ overall business and operational goals. Engage with partners and customers after the sale to ensure that key commitments during the pre-sales process are adhered to, service level commitments are met and that customer satisfaction is very high.
Engage with Sales teams to create compelling value propositions for each partner/customer scenario using NetEnrich value sets
- Engage with Service Delivery Teams to
- Create Continuous Improvement Programs
- Service Improvement Plans
- CSAT Surveys
- Manage Escalations
- Set and manage customer and partner expectations
Position requires travel up to 50% of time throughout the U.S. to interact with clients for pre-and after sales process and customer management purposes.
Bachelor’s or foreign academic equivalent in Computer Science, Business Administration, Information Technology, Engineering, or related field and three (3) years of work experience in pre-sales engagement processes or service delivery management. In lieu of Bachelor’s degree in the above-mentioned fields and three (3) years of work experience, employer will accept five (5) years of work experience in pre-sales engagement processes or service delivery management. Any suitable combination of education, training, or experience is acceptable.
Travel: Position requires travel up to 50% of time throughout the U.S. to interact with clients for pre-and after sales process and customer management purposes.
Job Location: SAN JOSE, CA
How to Apply: NetEnrich, Inc. Attn: HR. 226 Airport Parkway, Suite 550, San Jose, CA 95110