The Solutions Architect is a customer-focused, highly technical sales professional who provides support and guidance to prospective and current customers, while collaborating with Sales Managers and partner organizations to recommend and develop appropriate Security-focused solution offerings. The SE acts in a consultative fashion and is looked to as an expert in the IT Security field by the account team, channel partners and customers.
- Articulate the benefits of NetEnrich services for both technical and non-technical audiences. Research the technical requirements of an opportunity to scope and architect a solution that meets the client’s needs.
- Conduct Proof of Value engagements on public sector sales opportunities. This includes installation and configuration of IBM QRadar/AlienVault appliances (physical and virtual), training individuals on the use of NetEnrich services, helping with hunting for malicious network activity or host-based indicators, and analysis of detected events.
- Act as an interface between the Sales organization and technical staff to resolve outstanding issues.
- Provide reporting and feedback on partner/client accounts and field activities to Sales, Product Management and Engineering.
- Work closely with clients to grow and expand the implementation/integration of NetEnrich Services.
- Understand the clients business drivers and how to map these to NetEnrich solution(s) that meets their information security needs; budget; and governance, risk management, and compliance requirements.
10 plus years pre-sales experience in security services industry.
- Pre-sales experience in information security or cloud addressing the needs of federal, state, and/or local government, and/or education clients
- Strong leadership skills with the ability to work autonomously, and prioritize and execute project tasks in a methodical and disciplined manner. Set and manage expectations with senior stake-holders and team members.
- Exceptional written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of NetEnrich Cyber Security solutions.
- Understand and be conversant about NetEnrich SOC competitors, their solutions, strengths, weaknesses, opportunities and threats.
- Experience with cloud, managed, and as a service-based security consumption models. Possess the ability to address the security implications of moving to the cloud, and articulate the value of offering security services from the cloud.
- Familiarity with various hacking and exploitation tools and methodologies, common malware families, and Anti-Virus / IDS / IPS evasion techniques
- Excellent knowledge and experience with a wide variety of IT technologies and security solutions. Day-to-day responsibilities and interactions will involve multiple focus areas, therefore the successful candidate must demonstrate subject matter expertise in one or more of the following:
- Malware Analysis – Static, Delta, and Dynamic / Runtime approaches
- Host-based Forensics and Windows Internals
- Endpoint Protection Platform (EPP) and/or Endpoint Detection and Response (EDR) technologies
- Network Forensics – Packet Capture and Analysis
- Incident Response – Workflow procedures, evidence gathering, chain of custody handling
- Sandboxing – Open Source and Commercial solutions: GFI, Cuckoo, Sandboxie
- Network Engineering – OSI model, IPv4/6, Routing, Switching, DNS, VLANs and Subnetting, taps, Load Balancers
- Network Security – Firewalls, IDS / IPS, HTTP/SSL Proxies
- Email Flow – Exchange / Domino, Cloud Solutions, AV and Anti-SPAM products
- File Storage – SAN architectures, SMB / CIFS / NFS protocols
- Enterprise Architecture – Active Directory, SCCM, LDAP / RADIUS / TACACS+, 2-Factor Auth., RBAC
- Server Administration Windows and Linux Server Run and Maintain experience
- SOC Operations – SIEMs (IBM QRadar/AlienVault/ArcSight / Spunk), Ticketing systems (Service Now/ConnectWise/OpsRamp/Remedy)
- Cloud services and Virtualization Technology Amazon Web Services (AWS), VMware, Citrix, Microsoft Azure and HyperV, Virtual Desktop Infrastructure
- Governance, Risk Management, and Compliance topics NIST Special Publications, Federal Risk and Authorization Management Program (FedRAMP), Risk Management Framework, Federal Information Security Modernization Act (FISMA), Trusted Internet Connection (TIC) mandates, etc.
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