NetEnrich, Inc. is a premier Master Managed Services Provider specializing in technology-led infrastructure management and hybrid IT operations through large channel partners across North America. We are a rapidly growing company with a unique mix of IP, technology, and innovative services. We are headquartered in Silicon Valley with extensive global operations. We enable large IT service providers and Managed Service providers to optimize their service operations, drive operational efficiencies, expand the breadth of technologies and solutions they can take to their clients, and scale their services businesses.
Transition and Implementation Engineer
Accountable for requirements analysis, design, development and testing. Managing risks and issues impacting operations deliverables. Execution of enterprise transition methodology and framework. Responsible for event management services, manage services customers to Extended Global services team. Migration of Managed services data customers to unified IT operations platform (OpsRamp). Build Integration with customers multiple IT operations Management platforms with Global operations platform. Creation of Standard Operating Procedures to provide Level1 services for customer. Engaging and managing Technical resources to meet project goal. Conduct regular review calls and working sessions with customers to onboard the client’s infrastructure to OpsRamp Platform. Conduct training & knowledge sharing sessions with customers and understanding the customer infrastructure setup and the best practices used by customers. Schedule training sessions with Service Delivery teams. Technical evaluation of the performance of the support teams on day-to-day basis. Analyze and create monitoring templates based on customer’s infrastructure. Test and implement latest monitoring tool and prepare SOP’s for on boarding. Provide solutions for monitoring template design. Provide solution in configuring network devices using SNMP. Perform Regular Weekly, monthly and quarterly Audits to the customer environments. Develop Implementation and Transition Requirement gathering templates creation of implementation and transition Manuals. Travel to various unanticipated locations for short term 25% throughout the U.S. to interact with clients after sales process and Partner management purposes.
Bachelor’s degree or foreign academic equivalent in Business Administration, Business Management, Information Technology, or related field and three (3) years of experience in remotely managing IT Systems or IT Services Transitions. In lieu of Bachelor’s degree in the above-mentioned fields and three (3) years of experience, employer will accept five (5) years of remotely managing IT Systems or IT Services Transitions experience. Any suitable combination of education, training, or experience is acceptable.
SALARY: $ 136,531.00
JOB LOCATION: San Jose, CA
How to Apply
Mail resume with cover letter to: firstname.lastname@example.org
2590 N First Street, Suite 300,
San Jose, CA 95131
EMPLOYEE REFERRAL PROGRAM
NetEnrich Inc. gives $2,000 (per selected candidate for clerical, technical or managerial position) to existing NetEnrich employees for referring their friends and/or colleagues for any open positions.